Process Diagnosis
A structured audit of how your operation actually runs — not how it looks on paper. We map workflows, identify friction points, and surface the hidden costs of manual workarounds before recommending a single tool.
What We Do
Technology that simplifies operations
Technology that simplifies operations
and accelerates your business.
We help companies organise their processes, connect their systems, and make sharper decisions with data — with hands-on support from the first conversation through to the final delivery.
Our Capabilities
Three disciplines,
one focused team.
Krom António Tecnologia operates as a lean IT consultancy — which means every engagement gets direct attention from the people making the technical decisions. We do not sell software licences or push off-the-shelf platforms. We analyse your operation first, then design the right approach for your context.
Systems Integration
We bridge the gaps between the platforms your business already relies on — ERPs, CRMs, data pipelines, cloud services — so information flows without manual re-entry and decisions are based on a single, accurate source of truth.
Routine Automation
Repetitive tasks that consume your team's time are prime candidates for intelligent automation. We design and deploy automations that handle rule-based work reliably, freeing people for the decisions that actually require human judgement.
Service Detail
Process Diagnosis
Most technology projects fail not because the tools are wrong, but because the underlying process was never properly understood. Our diagnosis engagement puts that right from day one. We spend time inside your operation — talking to the people who do the work, reviewing the systems in use, and tracing how information moves from one stage to the next.
The result is an honest, prioritised picture of where technology can eliminate friction, reduce cost, or improve decision quality — and where changing the process itself is the better answer. You get clear findings, not a sales pitch for a predetermined solution.
- Structured interviews with key operational stakeholders
- End-to-end workflow mapping across critical business processes
- Identification and costing of manual workarounds and duplicate effort
- Gap analysis between current tools and actual operational needs
- Prioritised findings report with actionable recommendations
- A plain-language briefing delivered directly to decision-makers
Business outcome: You understand exactly where technology investment will pay off before committing a single line of budget — and you have a written reference point that keeps future projects scoped and honest.
Service Detail
Systems Integration
The typical small or mid-sized business runs a patchwork of platforms that were never designed to talk to one another. Finance uses one system, operations uses another, and sales keeps critical data in a spreadsheet. The cost shows up in delayed reports, conflicting numbers, and hours spent moving data by hand every month.
We design and implement integrations that make your existing tools work as a coherent whole. That means defining what data needs to move, where it needs to go, how frequently, and what validation rules apply — and then building the connection in a way that is maintainable and auditable long after the project closes.
- Integration architecture scoped specifically to your stack
- API and middleware development with documented endpoints
- Data mapping, field-level validation and transformation rules
- Error handling and alerting so failures surface immediately
- Testing across real operational data before go-live
- Handover documentation and team training on monitoring
Business outcome: One authoritative version of your operational data, accessible in the right system at the right time — with no manual re-entry, no duplicate records, and no end-of-month reconciliation nightmare.
Service Detail
Routine Automation
When a task follows predictable rules, runs frequently, and consumes meaningful staff time, it is a strong candidate for automation. We start by asking whether the process should exist at all — and if it should, we build automations that handle it reliably, with clear logging so your team always knows what ran and what did not.
Our approach is deliberately practical. We target automations with a visible payback — saved hours, reduced error rates, faster cycle times — and we size solutions to the actual complexity of the problem. Small and mid-sized businesses do not need enterprise automation platforms; they need well-built automations that actually get used.
- Automation opportunity assessment aligned to your diagnosis findings
- Process re-design before automation where the underlying workflow needs tidying
- Script and workflow development with version control and documentation
- Scheduling, monitoring and failure alerting configuration
- Parallel-run period comparing automated versus manual output
- Knowledge transfer so your team can adjust parameters independently
Business outcome: Your team spends less time on mechanical, repeatable tasks and more time on work that compounds — client relationships, commercial decisions, and the kind of problem-solving that a script cannot replicate.
Our Method
Projects delivered with
method and transparency.
Every engagement — regardless of size — follows the same three-phase structure. No shortcuts, no hand-waving. Scope is agreed in writing before work begins, and you have a named point of contact throughout.
Diagnosis
We learn your operation before proposing any solution. There is no standard package, no predetermined tool — only an honest reading of what is actually happening and what the real constraints are. This phase ends with a written findings report you keep regardless of what comes next.
Implementation
We build and configure what is actually needed to move the dial — with agreed delivery milestones, clear scope boundaries, and direct communication at every step. Cost overruns and scope creep are managed proactively, not discovered at the invoice stage.
Ongoing Support
Technology only delivers value when the team using it is confident and the configuration keeps pace with operational changes. We stay involved after go-live — reviewing adoption, fine-tuning automations, and being reachable when questions arise. No support ticketing system, no rotating helpdesk agents.
Why Krom António
Close to the client,
from start to finish.
We are a deliberately lean IT consultancy. That is not a limitation — it is a deliberate choice that means your project gets genuine attention from the people making technical decisions, not account managers handing off to junior analysts. When you call us, you speak to the person doing the work.
Our focus is exclusively on small and mid-sized businesses — the kind of operation where technology budget matters, decisions get made quickly, and the difference between a good implementation and a wasted investment is very visible. We understand that environment and we work efficiently inside it.
- Honest diagnosis first — we audit before we prescribe, every time
- Transparent scope with no hidden costs or surprise line items
- Direct access to the technical lead throughout the engagement
- Focused on reducing manual work, not adding platform complexity
- Personal data handled in full compliance with Brazil's LGPD
- Based in Regente Feijó, SP — available for in-person meetings across the region
SME
100% focused on small and mid-sized enterprises — the right scale for real attention
1:1
Direct engagement — you always speak to the person responsible for the work
SP
Based in Regente Feijó, São Paulo — available in-person across the region
LGPD
All data handling performed in full compliance with Brazilian data protection law
Our Operating Commitments
Honest Scoping
Clear Deliverables
Direct Contact
LGPD Compliant
On-Time Delivery